For missing or wrongly shipped items, please contact us at firstname.lastname@example.org and quote your transaction reference number and also provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we won’t even ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
You will receive an email confirmation containing the Order Number and details of your purchase.
Amending your order is allowed within 24-hour of purchasing the item/s. You may contact us via email@example.com to request for change.
We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal.
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.
All orders are shipped from our warehouse within 2 business day of the order being placed. Purchases shipped worldwide will arrive 15-30 days after the order date thought this may still vary, depending on the availability of the carrier provider and location.
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order using www.17track.net or http://en.4px.com/.
We have a fixed shipping rate of $7.99 USD to all destinations worldwide. Free shipping on orders over $45.
Currently, we ship worldwide. But in case your country may not be supported by our Logistic, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via firstname.lastname@example.org
Changing of address is allowed within 24-hour of purchasing the item/s. You may contact us via email@example.com to request for change.
Please refer to our Return & Exchange Policy relating to returns.
Our customer service is open 24/7. We will endeavor to reply to your query as soon as possible.
You may contact us at our support channel firstname.lastname@example.org for more information
Cancellation of order is allowed within 24-hour of purchasing the item/s. After 24-hour, cancellation will no longer be entertained. You may contact us via email@example.com to request for cancellation.
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.